Privacy Policy

1. Introduction

This Privacy Policy describes the ways in which PRO-HEALTH BLESSING LIMITED handles personal information when you visit the website at prohealthbless.hair, contact us by email or telephone, or take part in any wellness programme, Health Check Day, wellness class or community screening activity that we coordinate for a clinic or community hall in Hung Hom, Hong Kong (HK).

We hold a single idea at the heart of all our systems, which is that a morning health check should feel gentle, steady and entirely safe. That safety begins with knowing exactly what happens to the details that a family shares with a clinic. This policy is written in plain English on purpose, avoids long legal paragraphs where a short sentence will do, and always points you toward a real person who can answer a question.

Nothing in this policy reduces any right you hold under the Personal Data (Privacy) Ordinance of Hong Kong or under any other law that protects personal information where our services reach. When this policy and a law conflict, the law wins and we follow the law.

2. The Company behind this policy

This website and the wellness morning room systems belong to PRO-HEALTH BLESSING LIMITED, a company whose registered details are shown at the top of this page. The full registered office and correspondence address is Rm 1213 12/F TWR A HUNGHOM COML CTR, 39 MA TAU WAI RD, Hung Hom, Hong Kong (HK). All lawful decisions about how data is used are made at this address, and any formal request about personal information can be sent there.

Where the words the Company or we are used in this policy, they refer to PRO-HEALTH BLESSING LIMITED and any legal entity that owns or runs the systems described here. Where the words a clinic or a partner clinic are used, they refer to the healthcare or community room that we serve and that may hold its own independent duty as a data user under its own policies.

3. The developer and maintainer

ProHealthBless is the developer identity credited for building, updating and caring for the wellness morning room software described on this site, including the Health Check Day plans, class booking platforms, screening records, rota charts, herbal consultation trackers and family portals. ProHealthBless acts strictly under the instructions and control of PRO-HEALTH BLESSING LIMITED.

Naming the developer openly is part of our promise of transparency. If you ever wonder who built a particular chart or why a page behaves the way it does, the answer is never hidden. The technical steward is ProHealthBless; the legal controller and point of accountability is PRO-HEALTH BLESSING LIMITED. Any correspondence about this policy therefore goes to the Company address above.

4. Information we collect

We collect only the smallest set of information. The kinds of information that pass through our systems fall into four broad groups.

• Contact information, such as a name, an email address, a telephone number and a reason for writing, which you give us when you use the enquiry form, email us or telephone us.
• Identity details that a clinic keeps about its own service, such as a family membership number or a household reference that lets a clinic recognise its community.
• Health and wellbeing information that is produced during a check, such as a resting pulse, a flexibility reading or a simple symptom note that a practitioner writes with your consent.
• Technical information gathered automatically when you browse this website, such as your internet protocol address, the browser you use and the pages you open.

We never ask for more than a programme truly needs. If a field on a form is not necessary to run a check or fill a class, we leave it out. The golden rule of the morning room is the same in this policy, which is to gather few details, keep them safe and use them only for the care at hand.

5. The community and screening records

A large part of our work is the community screening record, which keeps one clear line of gentle health for every household in a neighbourhood. Such a record contains detail that is personal and, often, sensitive. It is held primarily by the clinic that runs the room, and PRO-HEALTH BLESSING LIMITED builds and maintains the system in which that record lives.

We design the record so that a volunteer or nurse sees only the part of a household line that they need. A reception volunteer needs to know who is coming today but does not need to read a symptom note. A practitioner who has consented to see a full history can open that history after signing in. This idea of the least access possible runs through every screen we ship.

Community records are kept for your own neighbourhood clinic, not pooled across clinics. Two room programmes will not share a line unless the same household has asked, in writing, for a single joint record because they receive care at more than one site.

6. Health related detail and its handling

Some information that appears in a screening record, class booking or herbal consultation tracker may be sensitive, including anything that reveals physical or mental condition, treatment or a practitioner advice. This special category of personal data receives the strictest care in our systems.

We treat such information as confidential from the moment it is captured. Access to it is limited by role, the record itself is stored behind signed-in access, and it is never used for anything other than the health and wellbeing purpose for which it was given. It will never be used to make a decision about your insurance, your employment or your credit, and we have no channel by which such a thing could happen.

We also support the plain recording that many families value, so that a health note is written the way a family understands it. Where a practitioner prefers technical terms, they keep those alongside a plain note, and never in place of one when a family has asked for clarity.

7. How consent is given

The law requires that sensitive health information is handled with your clear agreement. Before a screening record is opened for your household, before a pulse or flexibility reading is written down and before a herbal review is logged, we make sure you have been given a fair chance to give consent or to refuse it.

Consent can be given in the way that suits your household best, be it by signing a card at the clinic desk, by ticking a box on a tablet beside the tea corner, or by saying yes plainly to the practitioner who then notes it. Consenting to one check never counts as consenting to everything forever; it lasts only for the purpose described at that moment.

You may withdraw consent at any time without penalty, by telling a member of the clinic team, by writing to our address or by using the contact details at the end of this policy. Withdrawal takes effect for any future check, and existing records are then handled under the existing retention rules described in this document.

8. How we use your information

We use personal information only for purposes that a reasonable person would expect from a morning wellness room, and for no unrelated purpose. The main uses are listed here.

• To answer an enquiry made through this website or by email or telephone, including to arrange a Health Check Day for a clinic.
• To operate the class booking platform, hold your seat, send a reminder before class and keep a register for the room.
• To run the community screening record, mark the readings and print the pending list that tells a volunteer which neighbour is due for a check.
• To maintain the herbal consultation tracker, so a family and their practitioner can follow a course across appointments.
• To keep the practitioner rota honest so the clinic always has the right people on the right morning.
• To understand, in outline only, whether our programmes are gentle and useful, without any individual being singled out in a report.
• To keep the website safe, working and free from abuse, by reviewing technical logs.

We do not use personal information to advertise to you, to send you newsletters you did not ask for, or to build any commercial profile about you. A clinic may contact its own members about a forthcoming class with proper care, but any such message comes from the clinic role, not from us as an advertiser.

9. Legal bases under Hong Kong law

This policy is written to run in Hong Kong (HK), where our Company is registered. When we process personal information we rely on grounds that the Personal Data (Privacy) Ordinance recognises, chiefly the consent that you give for the specific purpose, the purpose that is directly related to the function for which the information was collected, and the legitimate wants of a clinic to run a safe service for its community.

Where we act because our Company needs the information to perform a legitimate task such as keeping the rota safe, we balance that want against your interests and make sure the impact on you stays small and fair. Wherever the reason is consent, we make that clear at the moment you give it so that you are never guessing why your details are being used.

If you are outside Hong Kong and a law where you live gives you higher protection, we will apply that protection to you as best we fairly can when our systems touch your information.

10. Sharing and processors

We do not share personal information with anyone for free and unlimited use. The careful sharing that does happen is limited to a small group with a clear duty in mind.

• A partner clinic and its own authorised staff see the records that belong to their service.
• A booking or screening partner, acting as a processor, may store data we tell them to store under our contract and may not use it for any other aim.
• A provider of secure storage or correspondence could handle your data only to deliver that act for us.
• Authorities receive information only where the law clearly obliges us, or where we are asked in a lawful way about a matter that involves public safety.

Wherever a processor acts for us, we bind them by contract to keep your information safe, to use it only for our stated aim and to delete it when the work ends. Every such contract is kept in our records at Hung Hom so that the chain of care is never a mystery.

11. We never sell personal data

Let us state this plainly because it matters to every family we serve. PRO-HEALTH BLESSING LIMITED does not sell personal information, does not rent personal information and does not trade personal information for any product, service or favour. There is no price list for a household health line, and there never will be.

A family community record is not an asset to be harvested; it is a trust to be guarded. If the Company were ever to be involved in a merger or sale, the reassurance in this policy would travel with the records, and any new owner would have to honour the same promises or seek your fresh agreement before doing anything new. We would also tell you clearly if such a change were ever on the horizon.

12. Retention periods

We keep personal information only for as long as it is still needed for the purpose it was gathered, and no longer. The exact period depends on the type of record and on any duty a clinic has under Hong Kong law to keep health notes for a set number of years.

A general enquiry sent through the website is kept only until the conversation is answered and closed, and then it is deleted, usually within a year. A booking record for a wellness class is kept for the season so that seats, swaps and registers stay honest, and is then retired. A screening record is kept for as long as medical continuity and law require, so that a practitioner can still see the history that protects a family over the years.

When a record reaches the end of its life it is deleted or anonymised in a way that means it can no longer be linked to any household. Our retention chart lives with our Data Protection Officer, who can tell a clinic exactly how long any given line is kept.

13. Security measures

The morning room idea does not stop at the door; it extends to the cupboard where the digital chart is kept. We protect all personal information with a sensible set of technical and organisational controls.

• Access to the platforms uses careful sign-in and role limits, so a reception volunteer never sees a symptom note they do not need.
• Records in transit and at rest are protected through encryption that meets a modern standard.
• Our team and clinic staff receive plain guidance on handling consent, avoiding lost devices and recognising a suspicious request.
• We keep a record of who has viewed a sensitive line, so that any unusual look can be caught and explained.
• Backups are made so that a record lost in an error can be restored, and those backups are guarded with the same care as the live data.

No method of keeping data is perfect, and we say so honestly. But we keep the risk small, review our defences regularly and act at once if a problem is ever found, telling you and the clinic without delay when the law or our own duty requires it.

14. Minors and privacy for children

Children take part in the same gentle checks and classes as the rest of the family, and their information deserves an extra layer of care. We never collect information about a child alone, and we never approach a child to gather data behind a parent back.

Where a child takes part, a parent or guardian approves their involvement, sees the same plain record and holds the right to ask for it to be corrected or erased. Consent for a child under the age your jurisdiction recognises is always given by the parent or guardian, never assumed from the child side.

We do not knowingly keep any advertising profile of a child, and we would not send a child marketing of any kind. If you believe a line about a child has been created without proper agreement, please write to us at once using the details below, and we will close the matter quickly.

15. Cookies and website logs

This website is kept deliberately plain. We set no advertising cookies and we do not install code that tracks you across other websites for sale or profile purposes. Like almost every site, the server holds small logs that record the internet protocol address, the time, the page asked for and the type of browser used.

These logs have nothing to do with your health; they exist so that the site runs well and so that we can see a faulty page or a burst of unwanted traffic. The logs are kept briefly and are not joined to the health records of any clinic or family.

Where a clinic uses our booking platform for its members, that platform may use a small technical cookie to keep your seat booking and your sign-in in one place. Such a cookie is essential for the service to work and does not follow you into an advertising network.

16. International transfers

Because our Company and our Clinic partners sit in Hong Kong, much about a household line never leaves the city. When a service genuinely needs a processor in another country, such as a secure storage provider, we only send information where the destination still gives your data real protection.

Before any transfer we check that the receiving place applies standards close to those in Hong Kong, or that a strong contract binds the receiver to keep your records confidential and to delete them when their task closes. We never move a record to a jurisdiction for the purpose of weakening your privacy.

If you want to know which places a particular type of record may travel to, ask us in writing and we will explain in plain words rather than pointing you at a dense clause.

17. Your rights

Hong Kong law gives people a clear set of rights over their personal information, and we honour those rights without making them a battle. Under the Personal Data (Privacy) Ordinance you may ask to access the data we hold about you, to have it corrected where it is wrong and to be told about our policies in a way you can follow.

In addition to the legal rights, we do our best to give you the wider spirit of control, which is that you can withdraw consent, ask for a record to be deleted once the clinic duty allows, and ask a plain question about how a chart was filled in. A request to access or correct data is answered within the period the law allows, and we do not charge you an unfair fee to see what we hold about your own family.

When you write about a right, we will first verify who you are so that a record never goes to the wrong person. Verification is swift and does not ask for more detail than the check truly needs.

18. Data Protection Officer contact

PRO-HEALTH BLESSING LIMITED has named a person who answers questions about privacy, keeps the retention chart, leads any review after an incident and makes sure this policy matches what the software truly does. That person is the Data Protection Officer, and they are reachable at the Company address, by email at hello@prohealthbless.hair or by telephone at +12202656570 during business hours.

If your concern is about a record held by a partner clinic, the quickest path is usually to raise it with that clinic first, because the clinic holds its part of the record independently. Where the concern is about the software or our share of the handling, the Data Protection Officer picks it up directly and replies in clear words.

19. Updates to this policy

The world changes, the morning room changes slowly, and this policy is reviewed whenever we add a service, change a processor or learn a better way to keep records safe. When a change matters to you, we will mark the date at the top of the policy and, for the clinic software, send the clinic a short note of what has changed and when.

Material changes, such as a new kind of data or a new sharing, are put in plain words before they take effect, with a version date so you can always tell which edition you are reading. Because a habit is only worth keeping if it is understood, we try to keep the length and the tone of this document steady so that very few people need a translator.

20. How to reach us

If any part of this policy is unclear, or you wish to exercise a right, to ask a question or to raise a concern, the Company welcomes your message. Reach PRO-HEALTH BLESSING LIMITED by email at hello@prohealthbless.hair, by telephone at +12202656570, or by post at Rm 1213 12/F TWR A HUNGHOM COML CTR, 39 MA TAU WAI RD, Hung Hom, Hong Kong (HK).

We answer every privacy question with the same manners as a visitor at the tea table, which is to say we listen first, we answer plainly and we never make you feel small for asking.